Terms of service

Welcome to HELMETWALA!

We’re happy to have you here. These Terms of Service (“Terms”) explain the rules and conditions that apply when you visit our website, purchase our products, or use our services.

By using our website or placing an order with us, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

We’ve written these Terms in simple language so they’re easy to understand. If you have any questions, please feel free to contact us.

1. About These Terms

These Terms apply to your use of the HELMETWALA website and to purchases made through our website.

By accessing our website, creating an account (if applicable), or placing an order, you confirm that you have read and understood these Terms and agree to follow them.

2. Who Can Use Our Website?

You must be at least 18 years old to place an order, unless you are using the website with the consent and supervision of a parent or legal guardian.
When you place an order, you agree that the information you provide is accurate, complete, and up to date.
You are responsible for making sure that the contact, billing, and delivery information you provide is correct.

3. Our Products and Prices

We do our best to make sure that our product descriptions, photographs, specifications, prices, and availability are accurate.

However, occasionally an error may occur. If we discover an error in a product listing, price, availability, or other information, we reserve the right to correct it.

All prices are shown in Indian Rupees (INR) unless stated otherwise.
Prices and product availability may change from time to time without prior notice.
Product colors or appearance may vary slightly from photographs depending on your device, screen settings, lighting, or other factors.
Promotional offers, discounts, and coupons may have additional terms and conditions.

If an error affects an order you have already placed, we will make reasonable efforts to contact you and explain the situation before taking further action.

4. Placing an Order

We want your shopping experience to be as smooth as possible.

When placing an order with HELMETWALA:

Please provide accurate and complete information.
Please check your product selection, size, color, quantity, shipping address, and contact details before completing your purchase.
Placing an order does not guarantee acceptance of the order until it has been confirmed by us.
We may refuse or cancel an order in certain circumstances, including product unavailability, suspected fraudulent activity, incorrect pricing or product information, or other legitimate reasons.
If we cancel an order after receiving your payment, any eligible refund will be processed in accordance with our Return and Refund Policy.
An order confirmation will be sent to the email address or other contact information provided by you.

If you believe there is an error in your order, please contact us as soon as possible.

5. Payment

Payment must be completed at the time of purchase unless HELMETWALA specifically offers another payment option.

We currently accept:

Almost all kinds of payments

For your security:

Payments are processed through trusted third-party payment service providers.
Payment information is handled by the relevant payment processor in accordance with its security and privacy practices.
HELMETWALA does not directly store complete payment-card information on its own systems.

By making a payment, you confirm that you are authorized to use the payment method provided.

6. Shipping and Delivery

We’ll always do our best to get your order to you as quickly as possible.

Applicable shipping charges and estimated delivery times will be shown during checkout or communicated with your order details.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may occasionally take longer due to circumstances outside our reasonable control, such as courier delays, weather, public holidays, transportation issues, natural events, or other unforeseen circumstances.
Please make sure your shipping address, phone number, and other delivery details are accurate.
HELMETWALA cannot be held responsible for delivery problems caused by an incorrect, incomplete, or outdated address or contact information provided by the customer.

If your order appears to be delayed or you have a delivery concern, please contact us and we’ll do our best to help.

7. Returns, Exchanges, Cancellations and Refunds

We want you to be happy with your purchase.

Our rules regarding returns, exchanges, cancellations, and refunds are explained in our Return and Refund Policy.

Please read that policy carefully before placing your order, as certain products may have specific return or exchange conditions.

Where applicable, refunds will be processed according to our Return and Refund Policy and the payment method used for the original purchase.

8. Intellectual Property

We put a lot of effort into creating and maintaining the HELMETWALA website and its content.

Unless otherwise stated, all content on our website—including text, photographs, product images, graphics, logos, designs, trademarks, and other materials—is owned by HELMETWALA or used with permission from the relevant rights holder.

You may view and use the website for your personal, non-commercial purposes, but you may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

9. Using Our Website Responsibly

We ask that you use our website fairly, honestly, and responsibly.

You agree not to:

Use our website for unlawful, fraudulent, abusive, or unauthorized purposes.
Provide false, inaccurate, or misleading information.
Attempt to interfere with or disrupt the operation or security of our website.
Attempt to gain unauthorized access to our systems, accounts, or data.
Use our website or its content in a way that violates applicable laws or these Terms.
Engage in activity that could harm HELMETWALA, our customers, our website, or our service providers.

We reserve the right to take appropriate action if our website is misused.

10. Product Safety and Proper Use

Safety is extremely important to us.

Helmets and riding gear are designed to provide protection when used correctly, but no protective equipment can eliminate all risks associated with riding or accidents.

You should:

Use helmets and riding gear only for their intended purpose.
Follow the manufacturer’s instructions and safety recommendations.
Ensure that helmets and protective equipment fit correctly.
Replace products when recommended by the manufacturer or when they have been damaged or involved in an accident.
Follow all applicable traffic and safety laws.

HELMETWALA is not responsible for injury or damage resulting from improper use, misuse, modification, failure to follow manufacturer instructions, or use contrary to applicable safety requirements, to the extent permitted by law.

11. Limitation of Liability

We will always try to provide a reliable website and a good customer experience. However, to the maximum extent permitted by applicable law, HELMETWALA will not be responsible for indirect, incidental, special, or consequential losses or damages arising from your use of our website or products.

Where liability cannot legally be excluded, nothing in these Terms is intended to exclude or limit that liability.

To the extent permitted by applicable law, HELMETWALA’s liability relating to a particular purchase will be limited to the amount actually paid by you for the relevant product or products.

12. Product Warranties

Products may come with manufacturer warranties or other applicable warranties, where specifically stated.

Except for warranties that are expressly provided with a product or cannot legally be excluded, HELMETWALA does not provide additional express or implied warranties.

Nothing in these Terms is intended to take away any rights or protections you may have under applicable consumer law.

13. Third-Party Websites and Services

Our website may sometimes contain links to third-party websites, payment providers, courier services, or other external services.

These third parties operate independently from HELMETWALA. We are not responsible for their content, security, availability, privacy policies, or business practices.

When you use a third-party service, its own terms and policies may apply.

14. Suspension or Termination

We hope you’ll always have a positive experience with HELMETWALA.

However, if you seriously or repeatedly violate these Terms, misuse our website, or engage in fraudulent or unlawful activity, we may suspend or restrict your access to our website or services where permitted by law.

Any rights or obligations that arose before termination will continue to apply where appropriate.

15. Changes to These Terms

From time to time, we may update these Terms to reflect changes to our services, business practices, legal requirements, or other circumstances.

Your continued use of our website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by applicable law.

16. Governing Law and Disputes

These Terms are governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms, your use of our website, or your purchase from HELMETWALA will be handled in accordance with applicable Indian law and by the courts having appropriate jurisdiction, subject to any rights you may have under applicable law.