Shipping Policy

Effective Date: 15-09-2026

Thank You for Shopping with HELMETWALA!

We understand that once you place an order, you want to receive it safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver our helmets and riding gear.

We currently offer shipping across India, with delivery timelines depending on your location and pin code. International shipping is also available on request.

1. Order Processing

We aim to process your order as quickly as possible.

• Orders are generally processed within 24 hours after successful payment confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• In most cases, we make every effort to process orders within 24 hours.

• Once your order has been shipped, we will send you a confirmation via email and/or WhatsApp, along with tracking details where available.

• Please make sure that your email address and mobile number are correct when placing your order so that we can keep you updated.

2. Shipping Method and Estimated Delivery Time

Standard Shipping

Our standard shipping service generally takes approximately 5 business days, depending on the delivery pin code.

Please note that this is an estimated delivery time and may vary depending on the destination and courier serviceability.

Expedited Shipping

Need your order sooner?

If you require expedited or faster shipping, please contact our team before placing your order or as soon as possible after placing your order.

We will check the available options for your pin code. Expedited shipping, where available, will involve additional shipping charges, which will be communicated to you before the service is arranged.

Locations Requiring Additional Time

Some locations may require additional delivery time, particularly remote or difficult-to-service areas, including certain pin codes in:

• North-Eastern states of India

• Andaman & Nicobar Islands

• Other remote, extended-service, or special-delivery areas

For such locations, delivery may take longer than the standard estimated timeline.

Please Note

All delivery timelines mentioned on our website are estimates and are not guaranteed delivery dates, unless a specific delivery commitment has been expressly confirmed by HELMETWALA.

Delivery may take longer due to circumstances outside our reasonable control, including:

• Weather conditions

• Courier or transportation delays

• High order volumes

• Public holidays

• Natural events or other unforeseen circumstances

• Remote or difficult-to-service locations

• Incorrect or incomplete delivery information

• Other circumstances affecting courier operations

We appreciate your patience and understanding if your order takes a little longer than expected.

3. Shipping Charges

Shipping charges are determined based on factors such as the delivery pin code, package size, weight, volumetric weight, and the shipping service selected.

Shipping and Volumetric Weight

Helmets and riding gear can be relatively large in size, even when their actual weight is not very high. Courier companies may therefore calculate shipping charges based on volumetric weight, which takes the dimensions of the package into account.

Because of this, we may not always be able to offer completely free shipping on every product or order.

Free Shipping on Selected Brands

We offer free shipping on selected brands and products, as specified on our website.

For other products, a portion of the shipping cost may be payable by the customer because of the size and volumetric weight of the package.

We always try our best to absorb and subsidize as much of the shipping cost as possible so that shipping remains affordable for our customers.

Any applicable shipping charges will be clearly displayed at checkout or communicated to you before your order is confirmed.

Shipping charges may vary depending on the delivery location and product.

4. Shipping Destinations

We currently ship our products across India.

Delivery availability and estimated delivery times may vary depending on the serviceability of your pin code.

If you are unsure whether we can deliver to your location, please contact our team before placing your order. We’ll be happy to check the serviceability for you.

International Shipping

International shipping is available on request.

If you are located outside India and would like to purchase a product from HELMETWALA, please contact our team with your product details and delivery location.

We will make reasonable efforts to check shipping availability and provide you with the available shipping options and applicable charges.

International delivery is subject to courier availability, destination-country regulations, customs requirements, and product shipping restrictions.

5. Order Tracking

Once your order has been shipped, we will provide tracking information through email and/or WhatsApp, where available.

You can use the tracking number to follow your shipment through the relevant courier or delivery partner.

Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.

6. Delivery Address

Please carefully check your name, delivery address, pin code, phone number, and other contact details before completing your order.

If an order cannot be delivered or is returned to us because of an incorrect, incomplete, or inaccessible address, the customer may be responsible for applicable additional shipping or re-delivery charges.

If you notice an error in your shipping address after placing your order, please contact us immediately.

We will try our best to help, but we cannot guarantee that an address can be changed once the order has been shipped.

7. Damaged, Missing, or Lost Shipments

We take care when packing every order. However, packages may occasionally be damaged or lost during transportation.

Damaged Packages

If your package arrives damaged, please:

• Notify us within 3 days of receiving the package.

• Record a continuous unboxing video showing the package from the time it is received, including the outer packaging, shipping label, opening of the package, and the product inside.

• Take clear photographs of the package, packaging materials, shipping label, and damaged product.

• Share the video, photographs, and relevant order details with us as soon as possible.

An unboxing video is strongly recommended as it helps us investigate damage claims with the courier and assess the condition of the product when delivered.

Lost or Missing Shipments

If your shipment appears to be lost, has not been delivered within the expected timeframe, or the tracking information indicates a delivery issue, please contact us as soon as possible.

We will work with the relevant courier or shipping partner to investigate the issue.

Depending on the circumstances, courier investigation, and applicable policies, we may provide a replacement, refund, or another appropriate resolution, subject to our Return and Refund Policy and applicable law.

8. International Shipping

International shipping is available on request, subject to destination and courier serviceability.

For international orders:

• The customer may be responsible for applicable customs duties, import taxes, local taxes, clearance charges, and other fees imposed by the destination country.

• Such charges are generally determined by the destination country's authorities and are outside HELMETWALA's control.

• Customs-related delays are outside our control and may extend the estimated delivery time.

• The customer is responsible for complying with applicable import requirements and regulations in their country.

• International delivery timelines may vary significantly depending on the destination, courier, customs procedures, and local delivery conditions.

• We cannot guarantee that every product can be shipped to every country due to local regulations or courier restrictions.

Before confirming an international order, we will make reasonable efforts to provide available shipping options and applicable shipping charges.

9. Delivery Delays

We work hard to ensure that every order reaches you within the estimated delivery timeframe.

However, delivery timelines are estimates and may be affected by circumstances outside our reasonable control.

If your order is delayed, please contact us. We will do our best to track the shipment and coordinate with the relevant delivery partner to help resolve the issue.

10. Questions or Concerns

We're here to help!

If you have any questions about your order, delivery status, shipping charges, expedited shipping, or any other shipping-related concern, please contact us:

HELMETWALA
Email: support@gmail.com
Phone: 9990769990

We appreciate your trust and patience. Our goal is to make sure your HELMETWALA order reaches you safely, securely, and as quickly as reasonably possible.

Thank you for choosing HELMETWALA!