Refund policy

Returns, Refunds & Exchange Policy

Effective date: 15-09-2026

At HELMETWALA, your safety, satisfaction, and riding experience are our top priorities. We take great care to ensure that every product reaches you in excellent condition. However, if you are not completely satisfied with your purchase, we are here to help.

Please read the following policy carefully before initiating a return, refund, or exchange.

1. Returns

We accept eligible returns within 7 days from the date of delivery, subject to the following conditions:

The product must be unused, unworn, and in its original condition.
The product must not have any signs of damage, scratches, marks, or wear.
All original packaging, tags, labels, accessories, and other items supplied with the product must be included.
A valid proof of purchase, such as an invoice or receipt, must be provided.

Non-Returnable Items

The following products are not eligible for return or exchange:

Helmets or riding gear that have been used, worn, or show any signs of use or wear.
Custom-made, customized, or personalized products.
Clearance, sale, or specially discounted products.
Products that are returned without their original packaging, tags, accessories, or other included items.

Important Safety Note

For safety reasons, helmets cannot be returned or exchanged once they have been worn or used, except where the product is found to have a manufacturing defect.

We strongly recommend checking the size, fit, product condition, and other details before using the helmet.

2. Return Process

To request a return:

Email us at support@helmetwala.com with your order number and the reason for the return.
We strongly recommend recording a clear, continuous unboxing video at the time of delivery, showing the condition of the package and product. This helps us verify claims relating to transit damage, manufacturing defects, missing items, or incorrect products.
Once your request is reviewed and approved, we will provide you with the necessary return instructions and return address.
Unless otherwise arranged by HELMETWALA, the product should be securely packed and shipped using a trackable courier service.

Return & Shipping Charges

Wrong product, manufacturing defect, or damage during transit: If the issue is verified as an error on our part, HELMETWALA will bear the applicable return shipping costs and arrange a replacement or refund, as applicable.
Size exchange: For size-related exchanges, the customer will be responsible for the applicable courier charges. Size exchange requests must be raised within 2 days of delivery.
Refund instead of size exchange: If you choose a refund for a size-related or other non-faulty return, the applicable return/courier charges will be deducted from the refund amount.
Refund handling fee: For refunds on products valued above ₹3,000, a ₹200 handling fee will additionally be deducted from the refund amount.

Return requests are subject to verification and approval in accordance with this policy.

3. Refunds

Once the returned product is received, it will be inspected to ensure that it meets the eligibility requirements of this policy.

We will notify you once the returned product has been received and inspected.
If the return is approved, the refund will be processed within 7 business days.
Refunds will generally be made to the original payment method used for the purchase.
Original shipping charges are non-refundable, except where the return is due to an error on our part, such as a wrong product, verified manufacturing defect, or damage during transit.

Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank, payment gateway, or card issuer.

4. Exchanges

We are happy to offer exchanges where applicable, subject to product and size availability.

If the requested size is available, we will arrange the exchange after the returned product passes inspection.
For size exchanges, applicable courier charges will be borne by the customer.
If the requested size is unavailable, you may choose:
- Another product of equal value, subject to availability; or
- A product of higher value by paying the difference in price; or
- Store credit for future purchases.

Store credit will be issued subject to the applicable terms communicated by HELMETWALA.

5. Damaged, Defective, or Incorrect Products

We take great care while packing and dispatching every order. However, if your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number and purchase details.
Clear photographs of the product and packaging.
A clear package-opening/unboxing video, if available.
A brief description of the issue.

After verification, HELMETWALA may arrange a replacement or a full refund, including applicable shipping charges, depending on the circumstances.

Return Pickup

Where applicable, HELMETWALA may arrange a return pickup for damaged, defective, or incorrect products.

However, return pickup may not be available in certain pin codes or locations. In such cases, the customer may be required to self-ship the product using a trackable courier service. Where the issue is verified as an error on our part, applicable shipping costs will be reimbursed or otherwise handled as communicated by HELMETWALA.

6. Important Conditions

All returns and exchanges are subject to inspection and approval.
Products must be returned in accordance with the conditions specified in this policy.
HELMETWALA reserves the right to reject a return or exchange if the product does not meet the eligibility requirements.
Customers are responsible for ensuring that returned products are packed securely to prevent damage during return transit.
We strongly recommend retaining the courier receipt and tracking details until the return has been successfully processed.
Recording an unboxing video is strongly recommended, particularly for claims involving damage, missing items, defects, or incorrect products.

7. Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

Email: support@helmetwala.com
Phone: 9990769990
Address: J-41C, Ramesh Nagar, New Delhi – 110015

Our team will be happy to assist you.

Policy Updates

HELMETWALA reserves the right to update, amend, or modify this Returns, Refunds & Exchange Policy from time to time.

Any changes will be published on this page along with the applicable effective date. The updated policy will apply to purchases made after the effective date, unless otherwise required by applicable law.