Warranty Policy

At Helmetwala, we sell products from multiple brands and manufacturers. Warranty coverage, where applicable, is provided solely by the respective manufacturer or brand and not by Helmetwala, unless explicitly stated otherwise.

Helmetwala’s role is limited to assisting customers with the warranty claim submission process. The evaluation, approval, rejection, repair, replacement, and final resolution of any warranty claim are solely at the discretion of the respective manufacturer or brand.

Warranty Eligibility

* A valid tax invoice issued by Helmetwala must be submitted for all warranty claims.
* Warranty claims without a valid invoice may be rejected.
* Warranty is applicable only to products purchased through Helmetwala or other authorized sales channels of the respective brand.
* Warranty coverage, duration, and terms may vary from brand to brand and product to product.
* By purchasing and using a product, the customer acknowledges and accepts the warranty terms and conditions of the respective manufacturer.

Warranty Coverage

* Warranty covers manufacturing defects only, subject to the manufacturer’s warranty terms and conditions.
* The warranty period, if any, shall be determined by the respective manufacturer and will commence from the date of purchase mentioned on the invoice.
* Any repair, replacement, inspection, or other remedy offered under warranty shall be governed solely by the manufacturer’s policies.

Warranty Exclusions

Unless specifically covered by the manufacturer, warranty claims will generally not apply to:

* Normal wear and tear arising from regular use.
* Damage caused by accidents, impacts, crashes, falls, misuse, abuse, negligence, or improper handling.
* Physical damage resulting from dropping or mishandling the product.
* Color fading, discoloration, or cosmetic deterioration due to sunlight, weather exposure, aging, or environmental conditions.
* Damage resulting from inadequate maintenance, improper storage, or abnormal usage conditions.
* Any modification, alteration, customization, drilling, cutting, repainting, or unauthorized repair.
* Use of paints, adhesives, glues, stickers, decals, screws, solvents, cleaning agents, or other chemicals that may affect the product.
* Scratches, scuffs, marks, stains, rust, visor damage, or cosmetic defects caused during use.
* Consumable, removable, or accessory components unless specifically covered by the manufacturer. Examples may include visors, cheek pads, liners, chin curtains, pinlocks, spoilers, vents, sun visors, communication system mounts, and similar accessories.
* Subjective concerns relating to fit, comfort, sizing, wind noise, ventilation performance, weight, aerodynamics, or personal preferences.

Discounted, Promotional & Sale-Priced Products

* Products purchased below MRP may not be eligible for warranty coverage.
* Warranty eligibility for discounted, promotional, clearance, sale-priced, bundled, coupon-discounted, or special-offer products shall be determined solely by the respective manufacturer or brand.
* Customers are advised to verify warranty applicability before purchase where a product is offered below MRP.

Inspection at Time of Delivery

* Customers are advised to inspect products carefully upon delivery.
* Any visible damage, cosmetic issue, missing accessory, manufacturing concern, or shipping-related discrepancy should be reported to Helmetwala within the applicable return or replacement period.
* Issues reported after the applicable return or replacement period may not qualify for warranty consideration.

Claim Process

* Customers may contact Helmetwala for assistance in initiating a warranty claim.
* Helmetwala may request photographs, videos, invoices, serial numbers, packaging details, or the physical product for documentation purposes.
* Submission of a warranty claim does not guarantee approval.
* The product may need to be sent to the manufacturer, importer, distributor, or authorized service center for inspection.
* Any shipping, handling, inspection, repair, or related charges shall be governed by the respective manufacturer’s warranty policy and may be payable by the customer where applicable.

Manufacturer’s Final Decision

* All warranty claims are subject to inspection and approval by the respective manufacturer or brand.
* The manufacturer reserves the sole and absolute right to determine whether a defect is covered under warranty.
* Any decision regarding claim approval, rejection, repair, replacement, credit, refund, or any other remedy shall be final and binding.
* Helmetwala does not have authority to approve, reject, alter, influence, or override any warranty decision made by the manufacturer.
* Helmetwala acts solely as a facilitator between the customer and the manufacturer for warranty claim processing.
* Helmetwala shall not be held responsible or liable for claim outcomes, inspection findings, repair quality, replacement decisions, processing timelines, transportation delays, or warranty decisions made by the manufacturer, importer, distributor, or authorized service center.

Limitation of Liability

* To the maximum extent permitted by applicable law, Helmetwala shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of any product or from any warranty-related claim.
* Helmetwala’s responsibility is limited solely to facilitating communication and documentation between the customer and the relevant manufacturer where requested.

Policy Updates

Helmetwala reserves the right to modify, update, revise, or discontinue this policy at any time without prior notice. The latest version published on the website shall prevail.

For warranty assistance, customers may contact Helmetwala Customer Support at:

Email: support@helmetwala.com