Privacy policy

Privacy Policy

Effective Date: 15/09/2026

At HELMETWALA, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect when you visit our website, place an order, create an account, contact us, or otherwise interact with our services. It also explains how we use, protect, and share that information.

By using the HELMETWALA website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following types of information.

a. Personal Information

When you place an order, create an account, contact us, or otherwise provide information to us, we may collect:

Your name
Email address
Phone or mobile number
Billing address
Shipping or delivery address
Order and purchase details
Information you provide when contacting our customer-support team
Payment-related information required to complete your transaction

Payment transactions are processed through trusted third-party payment service providers. HELMETWALA does not directly store complete payment-card details on its own systems.

b. Technical and Usage Information

When you visit our website, certain information may be collected automatically, depending on the technologies and services we use.

This may include:

IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
Referring website or source
General website usage and interaction information
Other technical information that helps us maintain and improve our website

This information may be collected in an aggregated or otherwise non-identifying manner where appropriate.

2. How We Use Your Information

We collect and use your information for legitimate business purposes, including to:

Process, confirm, and fulfill your orders.
Arrange payment and delivery of your purchases.
Provide customer support and respond to your questions or requests.
Send order confirmations, shipping updates, delivery notifications, and other service-related communications.
Provide information about products, offers, promotions, or updates where you have opted to receive such communications or where otherwise permitted by applicable law.
Improve our website, products, services, and customer experience.
Understand how customers use our website and improve its performance.
Detect, prevent, and investigate fraudulent, unauthorized, or potentially harmful activities.
Maintain the security and functionality of our website.
Comply with applicable legal, regulatory, tax, accounting, or governmental requirements.
Protect our legal rights, customers, business, property, and services.

We will use your information for purposes reasonably connected with the operation of our business and the services we provide.

3. How We Protect Your Information

We take reasonable steps to protect the personal information entrusted to us.

Depending on the nature of the information and the service involved, we may use appropriate technical and organizational measures such as:

Encryption and secure connections where appropriate.
Restricted access to personal information.
Access controls for authorized personnel and service providers.
Security monitoring and reasonable measures to identify potential vulnerabilities.
Secure payment processing through trusted third-party payment providers.

While we take reasonable precautions to protect your information, no method of electronic transmission, storage, or security can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties for their independent marketing purposes.

However, we may share relevant information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Service Providers

We may share information with service providers who assist us with:

Payment processing
Shipping and delivery
Order fulfillment
Website hosting and technical services
Email and WhatsApp communications
Customer support
Website analytics
Fraud prevention and security
Other services necessary to operate our business

These service providers are expected to handle information appropriately and only for the purposes for which it is provided.

Legal and Regulatory Requirements

We may disclose information where we reasonably believe that disclosure is necessary to:

Comply with applicable laws or regulations.
Respond to a valid legal request, court order, or government authority.
Detect or investigate fraud or other unlawful activity.
Protect the rights, safety, property, or interests of HELMETWALA, our customers, or others.
Establish, exercise, or defend our legal rights.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make your browsing experience smoother and to understand how visitors use our website.

These technologies may help us to:

Remember your preferences.
Keep certain website functions working properly.
Understand website traffic and usage.
Improve website performance.
Provide a more convenient shopping experience.
Measure the effectiveness of our website and marketing activities, where applicable.

You can control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the availability or functionality of some features of our website.

6. Marketing Communications

We may occasionally send you information about products, offers, promotions, or other updates if you have opted in to receive marketing communications or where otherwise permitted by applicable law.

You can choose to stop receiving promotional emails by using the “Unsubscribe” option included in our marketing emails.

Please note that even if you opt out of promotional communications, we may still send important service-related messages, such as order confirmations, payment notifications, shipping updates, delivery information, or other communications necessary to provide our services.

7. Your Privacy Rights

Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Opt out of certain promotional communications.
Raise a concern regarding the way your personal information is handled.

Some requests may be subject to applicable legal, regulatory, contractual, or operational requirements.

To exercise an applicable privacy right or ask a question about your personal information, please contact us using the details provided below.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, courier services, social-media platforms, or other external services.

These third parties operate independently from HELMETWALA and may have their own privacy policies and terms.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

HELMETWALA is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

9. Children's Privacy

Our website is intended primarily for adults and individuals who are legally able to enter into transactions.

We do not knowingly collect personal information from children for the purpose of making independent purchases.

If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review the matter and take appropriate action where required.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete transactions and provide our services.
Maintain business and transaction records.
Resolve disputes and customer-service matters.
Comply with legal, accounting, tax, and regulatory requirements.
Prevent fraud and misuse.
Protect our legal rights and business interests.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

11. Payment Information

For your security, payments made through our website may be processed by third-party payment gateways or payment service providers.

Your payment information may therefore be subject to the privacy policies and security practices of the relevant payment provider.

HELMETWALA does not directly store complete credit-card or debit-card information on its own systems unless expressly stated otherwise.

12. WhatsApp and Electronic Communications

Depending on the information you provide and the services we use, HELMETWALA may communicate with you through WhatsApp, email, SMS, telephone, or other electronic communication channels for purposes such as:

Order confirmations
Shipping and delivery updates
Customer support
Payment or transaction-related notifications
Other service-related communications

Where promotional communications are sent, applicable consent and opt-out requirements will be respected.

Third-party communication platforms may process your information according to their own privacy policies and terms.

13. Data Security and Fraud Prevention

We may use personal and technical information to help detect and prevent fraudulent transactions, unauthorized account activity, abuse of promotions, suspicious orders, or other activities that may harm our customers or business.

Where necessary, information may be shared with payment providers, courier partners, technology providers, or appropriate authorities for legitimate fraud-prevention or security purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal and regulatory requirements.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.

15. Contact Us

Your privacy matters to us. If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

HELMETWALA
Email: support@helmetwala.com
Phone: 9990769990
Address: J41C, Ramesh Nagar, New Delhi – 110015, India

We will make reasonable efforts to review and respond to genuine privacy-related concerns in accordance with applicable law.