The helmet quality is very good and feels premium. However, it is slightly heavy, and I started experiencing discomfort after riding for more than an hour.
One key area for improvement is the website’s filtering and product description. I purchased this helmet after selecting the “Flip Open Helmet” filter, and the heading/description indicated that it was a flip-open helmet. However, after delivery, I realised it was a full-face helmet. When I contacted your official support number, I was informed that I should have read the complete product description.
Although you offered to take the helmet back, I was required to bear the return shipping cost and risk. The available flip-open options were also very limited when I filtered further, so I decided to retain the helmet.
Suggestions:
- Refine the website filters so that selecting “Flip Open” displays only flip-open helmets.
- Ensure the product heading accurately reflects the selected category.
- Consider a more customer-friendly return process, especially for premium-priced products. Return pickup should ideally be arranged by the dealer/distributor to ensure safe delivery and provide customers with greater confidence.
Overall, the helmet quality is excellent, but improving the website categorisation and return process would significantly enhance the customer experience.