Effective Date: 21/2/2026
Thank you for shopping at HELMETWALA. This Shipping Policy explains how we handle and process your orders to ensure timely and safe delivery of your bike helmets and riding gear.
*1. Processing Times*
- Orders are processed within *1-2 business days* after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive an email confirmation with tracking details once your order has shipped.
*2. Shipping Methods and Times*
We offer the following shipping options:
- *Standard Shipping:* Estimated delivery within *5-7 business days*.
- *Express Shipping:*(on request) Estimated delivery within *2-3 business days*.
*Note:* Delivery times are estimates and may vary due to factors such as weather, carrier delays, or high order volumes.
*3. Shipping Costs*
Shipping costs are calculated at checkout based on your order total, shipping method, and delivery address.
- Additional fees may apply for international shipping or oversized items.
*4. Shipping Destinations*
We currently ship to:
ALL OVER INDIA
If your location is not listed, please contact us at support@helmetwala.com to discuss shipping options.
*5. Order Tracking*
Once your order ships, you will receive a tracking number via email. You can use this to track your shipment through the carrier’s website.
*6. Undeliverable Packages*
If a package is returned to us due to an incorrect or incomplete address, you will be responsible for reshipping costs. Please ensure your shipping address is accurate when placing your order.
*7. Damaged or Lost Shipments*
If your order arrives damaged or is lost in transit:
- Notify us within *3 days* of receiving the package (or expected delivery date).
- Provide photos of any damage for quicker processing.
We will work with the carrier to resolve the issue and may replace the item or issue a refund, depending on the circumstances.
*8. International Shipping*
- International customers are responsible for any customs fees, import taxes, or duties that may apply in their country.
- Delays caused by customs are beyond our control.
*9. Questions or Concerns*
If you have any questions about your shipment, please contact us:
- Email: support@helmetwala.com
- Phone: 9990769990
